Swiggy Feedback

I sent this feedback to Swiggy today. Maybe im a little angry, and very sad. It can serve as the promised part II of why food in Delhi sucks. 

Okay, there are no other better apps available, so have to use Swiggy, but there are some pointers that will make the app far better. 

1. Please ensure that the restaurants match the images and descriptions used to the packages that they deliver. Thaaliwala and Mumbai Goli Vada Pav in Delhi are examples of offenders. The latter sent veg patty in flat pav, which is not at all like the image they used in the photo. The former, sent several small containers which I specifically wanted to avoid, instead of one big packaged box as shown in the image. There is no option to get a refund for misleading packaging, but Im conscious about waste, and do not want to throw away 20 pieces of plastic tape instead of one or four. I feel strongly about this point, and it is fair to expect restaurants to match what they deliver to what they show in the pictures. 

2. Make sure cloud kitches have comparable charges. Healthiemenu and Yummy world seem to come from same place, have nearly identical menus, similar packaging, but methi moong dal khichdi in one restaurant is 200 bucks, and 150 bucks in the other. Customer will feel cheated in such instances. 

3. Another example, Canteen Central, Great Indian Khichdi, Home Plate, and Meal Studio all have similar menus but different prices, and are delivered from the same place. It is problematic to pick items in four different restaurants, apply discounts, and then figure out which is the cheapest.  

4. For thaalis and combination meals, there is no option to report certain items are different. For example, Thaaliwala sent buttermilk instead of curd, and onion rings instead of salad. Another restaurant, forgot which, sent papad instead of sandige, and did not send kosambri at all, which was included in the listing. I do not want to not pay for entire order because of some missing items. Yummy world sends some chips instead of papad.